Grievance Redressal / Escalation Matrix

In case of any grievance/complaint, you may contact us at:
Paul Asset Consultant Private Limited
Room 407, 4th Floor, DLF Galleria, NewTown, Kolkata 700156
Email - info@paulasset.com
Contact Number - 033 69029177
Working Hours: Monday to Friday, 11AM-6PM

In case you don’t receive any resolution within 3 working days, you may escalate it to the principal officer at
Name of P.O. - Prasenjit Kumar Paul
Email - prasenjit@paulasset.com
Address - Room 407, 4th Floor, DLF Galleria, NewTown, Kolkata 700156

We shall try our best to resolve your grievance within 10 working days of receiving it.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in